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FAQ – Läderach

Do you have questions? We've already answered a number of frequently asked questions for you. Select one of the topics listed below to find out more. If you don't find the answer you're looking for, simply get in touch with us. We'll be delighted to help you.


Do you have a factory shop?

We have a direct sales outlet in Bilten where you can purchase selected products from our standard range as well as attractive special offers.


Chocolate Experience & Outlet

Grabenstrasse 6

8865 Bilten



Opening hours: Mon to Fri 10.00 a.m. to 6.00 p.m. and Sat 9.00 a.m. to 5.00 p.m.


What is Läderach's position on sustainability with regard to the purchase of cocoa?

Our philosophy is that only by consistently demanding quality can we fundamentally promote sustainability. Since we produce the couverture starting with the cocoa beans, we are able to control the procurement chain while remaining true to this principle. Moreover, our family firm regards our cocoa suppliers and farmers in particular as an integral part of the Läderach ‘chocolate family’. Procurement projects such as the Cabruca Project in Brazil are just the start. In the medium term we want to assume responsibility for the entire process right up to the cocoa farmers, and we are currently establishing the necessary networks and processes. In doing so, we are basing our approach on recognized sustainability solutions. However, we are deliberately avoiding label marketing. Läderach itself is the label.


Do you offer factory tours? How can I register for one?

There are two ways to learn about our production:


  1. Factory tours of our main site in Ennenda, Switzerland (registration required). Discover the production process from the couverture to the creation of pralines.
  2. Visit the "Chocolate Experience" in Bilten, Switzerland (registration not required). Production of our Läderach couverture starting with the cocoa beans.


Tours of our main site in Ennenda, Switzerland (registration required)


We're delighted to receive groups of visitors for a tour of our main site in Ennenda, Switzerland. Here you are almost close enough to be able to peer over the shoulders of our chocolatiers, allowing you to experience firsthand how the famous Läderach confectionaries are created from our chocolate.

Registration is required because the tour takes visitors through the production rooms and very close to the production and artisan work stations. A set of rules must also be observed:


Maximum group size = 15

A maximum group size is set to ensure that hygiene is not compromised and employees are not overly disturbed while they are working.


Minimum age = 14

A minimum age is required so that visitors are able to observe the safety regulations, conduct themselves properly in the factory, and be tall enough to be around equipment and machines.


Tour days = Tuesday and Thursday mornings

Other visiting times are not possible for organizational reasons.


The hygiene regulations are described on the registration form.


Photography is not permitted.


Registration: You can call up a calendar and book a tour online at


Available times are updated constantly (the dates in red are already booked up).


The Chocolate Experience in Bilten, Switzerland (registration not required)


Another way to immerse yourself in the world of chocolate is to visit our recently opened chocolate factory in Bilten, where you can follow the entire process from growing cocoa beans in the countries of origin right up to the production of the finished couverture. The production tour invites you on a journey of discovery. You can see, feel, smell, taste and hear how cocoa beans are transformed into chocolate. You will find a large variety of specialities and special offers in the chocolate boutique next door.


Registration is NOT required. Just drop in and enjoy the Läderach Chocolate Experience.  


Opening hours of the Chocolate Experience: Mon to Fri 10.00 a.m. to 6.00 p.m. and Sat 9.00 a.m. to 5.00 p.m.



Do you also sell dietetic products?

For many years we produced pralines and confectionaries for diabetics.


Unfortunately, it became increasingly difficult to produce these products in compliance with food regulation and to purchase the necessary raw materials in reasonable amounts.


This is no doubt due to medical considerations as well to as improved dietary advice for diabetics.


Unfortunately, we have not produced any dietetic products since 1 January 2012, and have now completely withdrawn from the diabetic market.


Why do products from Läderach contain E numbers? Are they safe and necessary? What are E numbers anyway?

The Läderach range is characterized by a unique fresh-taste experience. Our recipes are based on the use of top-quality raw materials with the aim of capturing their essential aromas (e.g. cocoa, hazelnuts, almonds, pistachios). We use additives only to a very limited extent and only where they are necessary for production reasons or are already contained in important ingredients we purchase from outside.


E numbers are additives. For an additive to be approved, it must meet three basic requirements:


  1. Harmless, i.e. consuming it in the concentrations used does not pose a long-term health risk. 
  2. Technologically necessary, i.e. a certain food or item cannot be produced without it. 
  3. Consumers must not be deceived, i.e. the additive must not convey the impression that the food has properties that, from an objective point of view, it does not in fact have.

Many natural foods contain such substances naturally. To give a few examples:


a) Lemons contain citric acid, which is designated by the E number E330.

b) Fruit (apples) contain pectin, which is designated by the E number E440.

c) Vitamin C is the same as ascorbic acid, which is designated by the E number E300.

d) Even the air we breathe is a mixture of E numbers (78% nitrogen, or E941; 21% oxygen, or E948; 0.9% argon, or E938; 0.1% other).